Section 21. Client Intake and Orientation
Effective August 31, 2021
(a) A program must have and observe written policies and procedures for client intake and orientation that inform the client in writing of:
(1) the rules governing the client's conduct and behavior that could result in disciplinary action or discharge;
(2) the hours during which services are provided;
(3) the financial arrangements including services to be provided, the rate for the services, a reasonable projection of the time for which services will be provided and the conditions of payment; and
(4) the program’s grievance procedures, including the procedure for the review, determination, and amelioration of alleged violations of a client’s rights, discussed in section 20(c).
(b) The program must document compliance with subsection (a) in the client’s record.